Steps for Return Authorization

1. Verify Eligibility
* Timeframes:
* Damaged Items: Must be reported within 2 days from the delivery date (requires proof/evidence of damage).
* Standard Returns: Unused items in their original packaging can be returned within 3 days of receipt.
* Exclusions: Consumables like coffee beans and ground coffee are non-refundable and non-exchangeable once shipped.
2. Prepare the Item
* Ensure the item is completely unused.
* Pack the item back into its original shipping box and packaging.
3. Contact Customer Service
* Reach out to Customer Service to request a return authorization before sending any item back.
* Customer Service Phone: +966 58 115 1518 (or via WhatsApp at 00966 581151518).
* Provide your order details and proof of damage (if applicable).
4. Ship the Item & Receive Refund
* Ship the authorized item back to the warehouse.
* Refund Timelines:
Delivered items: Processed within 7–14 days after the returned package arrives at the warehouse.
Cash on Delivery (COD) orders: Refunded via bank wire transfer within 4 working days.
Cancelled pre-shipment orders: Processed within 3–5 days (depending on your bank).